SHOW WORD DEFINITIONS:

SPACE ONLY: Refers to your contracted area comprising of only bare floor space. You will need to provide your own stand. The dimensions & position of your stand will be marked out with tape to show the boundary of your stand. All space only stands must submit a stand drawing for approval to RX Australia detailing dimensions and material to be used to our Operations Manager

SHELL SCHEME: Your booth is ready built and provided to you. (includes floor space, construction, rear and sides walls where applicable) carpet tiles, fascia signage and spotlights.

FASCIA: The panel running horizontally around the top edge of your stand. This would normally display your Trading Name.

MANUAL HOME: Readable part of the manual with relevant show information

EXHIBITOR HUB: Portal that is accessed with exhibitor login in order to complete show TASKS. Please contact the Events Team if you have trouble accessing this.

Q1: How do I access the Exhibitor Hub?
A: When the Exhibitor Hub and Tasks are ready for use, each exhibitor will receive an email from RX Australia ([email protected]) with a link to create their login and password to access the Exhibitor Hub. This gives you access to complete exhibitor tasks such as your print guide information, stand build requirements, badges etc.

If you have not received this/or can’t find it please contact our team at [email protected]

Q2: Do I receive any online marketing exposure as part of my contract?
A: As part of you stand package, all exhibitors will recieve an Online Company Profile which includes: 

• Company name
• Company logo
• Description
• Contact details
• Links to website and social media
• Product image
  
• Product/Category listing
• Brand Listing

Q3: What do I complete in Task 1 and Task 2a? Why is it important?
A: Task 1 provides the information for both your online Directory listing as well as for the Digital Big Book. It is essential that you have all of your details correct in your Profile (Task 1) as we will use this information for your Digital Big Book listing as well. Task 2a + 2b are where you provide your images for the books.

This will need to be completed before the deadline on 17th May in order for you to be included online – this is important as this provides you with additional exposure on our website and in our Trade Guide to our visitors.

Q4: What are the compulsory Tasks to complete in the Exhibitor Hub?
A: Task 1 – Online Profile
Task 2a - Digital Big Book Submission
Task 3 - Exhibitor Badges
Task 4 – Lead Scan App – Emperia
Task 5 – WH&S Policy Agreement
Task 6 - Public Liability
Task 8 - Stand Build Services
Task 9 - Move In Tasklist

Q5: When is Move-In and Move-Out for exhibitors?
A: Please view the Key Dates & Times section in the readable part of manual.

Q6: How do I find out what is included in my stand/contract?
A: Please contact your account manager here.

Q7: Do I get lighting and power with my stand?
A: Power is NOT included with your booking. You can order power from the ExpoConnect Website via Task 8 in the Exhibitor Hub. We do include 2x LED spotlights per 9sqm, if you would like additional lighting this is also available to order via Task 8.

Q8: How do I get internet onsite?
A: This can be ordered through the venue via TASK 12. Alternatively you can use the free Wi-Fi provided by the venue for web browsing (please note this will have a download limit).

Q9: Where do I send my boxes/freight to?
A: All the details and the Delivery Label are in the manual in the Operations section. Goods should not be delivered prior to Wednesday 2nd August 2023.

Q10: I am having issues with bringing my equipment onsite - who should I speak to?
A: Contact our Operations Manager, Brad Wheeler on 02 9422 2581 or [email protected]

Q11: When will I receive my name badge for the show?
A: You will need to register the details of ALL staff who will be onsite during show days via TASK 3 in the Exhibitor Hub. These will then be available to pick up at our Customer Service desks during move-in.

Q12: Is cleaning included in my stand package?
A: All aisles and stands floors will be cleaned the night before the show opens. However if you require stand cleaning at the end of the Day 1, please complete TASK 12 in the Exhibitor Hub, or see someone from the MCEC Exhibitor Services Desk.

Q13: Are children able to attend the show?
A: Admission is restricted to professional and business visitors. No person under the age of 18 years, including children of exhibitors, will be admitted during move in/move out. If you are bringing in children during the show days you will need to sign a waiver at the Customer Service desks.

For more information on any of the questions above or if you would like to order promotional items, please contact our Event Production Team on 1800 571 960