ESSENTIAL VISITING FAQ'S

Take a look through some of our frequently asked questions.

Registration FAQ's

How do I register?

I have a GIC card - will this still work?
As of December 2017, we ceased the GIC cards and moved to an annual registration. You will need to register fresh and only once each year for all four events.

I didn’t get my print at home badge
You can contact our registration provider on 02 9211 7544 to have it re-sent or visit registration onsite to have your badge re-printed.

Can I bring a friend or guest?
In order to deliver a safe event for our customers as of 1 January 2021 guest tickets will not be permitted. This is to control visitor numbers, in adherence to the strict health and safety regulations; as well as ensure our exhibitors are presented with a qualified buyer. Any legitimate staff in your business should be registered through the main registration process and able to prove business ID if requested.

I am not sure if I have registered?
Contact our registration vendor on 02 9211 7544 or visit the registration desk onsite.

Can I update my business details?
Contact our registration vendor on 02 9211 7544 or visit the registration desk onsite.

PLANNING FAQ'S

Can I bring my child?

Reed Gift Fairs events are trade only and children are not permitted under the age of 14. Of course, we welcome mothers with children under the age of two, permitted they are in a carrier or stroller for their safety. Head to Customer Service for a security approved pass to access the halls.

Is this show open to the public?
No.

Do you have free parking?
Unfortunately we do not - we are bound by the venues we host our events in. We occasionally secure discounts and will let you know via email and the visiting page when we do.

When will I get my badge?
Your badge is available as soon as you register in your confirmation email and we aim to re-send this to you one week out from each event.

Do you have a shuttle bus?
With current restrictions for passenger numbers our usual complimentary Shuttle Buses will not be available for transport between ICC Sydney and Homebush.

Where can I stay?
Ozaccom+ is the official travel and accommodation company for all Reed Gift Fairs and guarantee the best rates on your accommodation during your visit.

Find out more here.

Is there an official event app?
No need. Our brand new website fully supports a mobile experience making it easier for you to plan your visit all in the one place!

How can I keep a record of who I meet?
"Ask To Be Scanned" - our exhibitors are using a Reed Gift Fairs exclsuively developed app that will scan your badge and email a list of all contacts you personally met in the Reed Gift Fairs halls.

AT THE EVENT FAQ'S

Where can I find the VIP or Platinum lounges?

Our complementary lounges are only available for qualified VIP and Platinum members and will usually be found at the front of the halls, in the specialty suites at both MCEC and ICC Sydney (upstairs).

Is there more than one venue?
Both Reed Gift Fairs events are located in the one venue. Melbourne events will be at the Melbourne Convention and Exhibition Centre, and Sydney events will be at the ICC Sydney.

Is there more than one level?
Reed Gift Fairs Sydney February in the ICC will be across both Level 1 and Level 4. The remaining events for the year are all on one level.

I need a wheelchair where can I get one?

Visit our Customer Service desk onsite to arrange a wheelchair through our venues.

Is photography permitted at the event?
To protect the privacy and confidentiality of exhibitors and their products, no video or still photography from digital cameras or mobile phones is permitted without prior approval from the exhibitor.

Are cash/credit sales permitted?
No they are not permitted. To help us reduce congestion in thoroughfares and the elimination of cash and product handling we also advise that personal shopping and cash/credit sales will not be permitted at any time during the show.

Plain clothes security guards are on patrol at all times.

Can I store my items in the cloakroom?
Items larger than a standard size briefcase are not allowed into the fair, however we do provide a complimentary cloakroom for secure storage of such items. All cloakrooms will close promptly at 6pm (3pm on the final day). Whilst all care is taken for your property, we do not accept responsibility for items left after this time.

Can I have a book? Where are the books?

To receive a copy of our digital event guide - ensure you are signed up to our mailing list. You'll be emailed a copy of the digital edition prior to the event.

Where can I find 'this' exhibitor?
Refer to our online exhibitor directory by typing in their name to find their stand location; or if onsite refer to the floorplan by the entry doors.

Occassionally, we are located near other trade events, here is who you need to know:

Reed Gift Fairs Sydney is co-located with Life Instyle, entry from Level 4
Reed Gift Fairs Melbourne is all under the on roof at the MCEC Melbourne Halls 1 to 8

I'D LOVE TO EXHIBIT, CAN YOU TELL ME MORE?

Great news! Head here for more information, or contact Cory McCarrick E: cory.mccarrick@reedexpo.com.au T: (02) 9422 2317

THE ANSWER TO MY QUESTION ISN'T HERE. WHO CAN HELP?

No problem. Contact us today and we'll be pleased to help!

Customer Service

(02) 9422 8686 | Reed Gift Fairs

info@reedgiftfairs.com.au

Registration

(02) 9211 7544 | InfoSalons

reedgiftfairs@infosalons.com.au